Brit and his wife are banned from boarding BA Shanghai flight to UK because their baby boy had insect bites

A household accidental they were banned from boarding their British Airways formation due to the fact that hose unit were suspicious of insect bites connected their babe son's leg.

Expat Jonathan Arthur, 34, and his woman Xun Sun, 35, were flying from Shanghai Pudong Airport to London Heathrow for a household wedding erstwhile they were stopped by hose staff.

They had noticed immoderate insect bites connected one-year-old lad Joseph arsenic they went to the gross to board, and asked British Airways unit astatine the table wherever they could bargain immoderate allergy medication, conscionable successful case. 

They assertion the check-in table adjunct called a aesculapian proposal hotline who said they couldn't committee - implicit fears the rash astir the bites was really a absorption to Joseph's mild peanut allergy which could worsen during the flight. 

Staff said the tot needed a 'fit to fly' missive from a doctor, and were escorted retired distant from the boarding gate, and were near 'feeling similar criminals'. 

'We were treated similar we had done thing wrong,' said Jonathan. 

'It was thing much than swollen bites. 

'The medical staff astatine the airdrome said to use immoderate ointment and hold 10 minutes - which we were blessed to do.

'But the BA unit said we needed to telephone their aesculapian proposal line,' helium added.

The household waited the full time successful the airdrome aft they re-booked flights with different hose - which didn't necessitate a missive - for that evening. 

The bites disappeared wrong 10-15 minutes of applying a wound pick and didn't origin their babe immoderate much discomfort, the mates said. 

The mates had paid £3,000 for their archetypal flights. 

'I find it unusual that idiosyncratic other successful a antithetic state tin talk to an airdrome unit subordinate who isn't a aesculapian professional, and diagnose and garbage boarding, without seeing the rash,' Jonathan said.

'When you wage for a work you expect to beryllium treated similar a customer, not similar a hindrance.

'It felt similar they thought 'they're not flying, conscionable get escaped of them.'

A spokesperson for BA told MailOnline: 'We instrumentality the information and well-being of our customers precise earnestly and bash everything we tin to enactment them erstwhile issues similar this arise. 

'This includes accessing specializer aesculapian proposal to measure an individual's suitability to travel, which is what happened successful this case. 

'Whilst we admit our lawsuit was disappointed with this decision, we ne'er compromise rider safety.'

It comes aft a mates missed their skis vacation aft BA unit subordinate misinterpreted a post-Brexit passport regularisation and wrongly refused to fto them committee their flight.

The '10-year passport rule' means that to question to EU countries your UK passport indispensable beryllium little than 10 years aged connected your departure time and person astatine slightest 3 months near earlier it expires connected the time you instrumentality home. 

Richard and Kate Sugden were owed to alert from Jersey to Austria via Heathrow Airport successful January but were told they wouldn't beryllium be allowed to committee their formation successful London owed to Mrs Sugden's passport.

Her passport was issued successful February 2015 meaning that erstwhile they wanted to question successful January 2025, it was little than 10 years old, successful accordance with the rules.

Before travelling, they had adjacent checked their passports connected a 3rd enactment website which confirmed they were valid for the trip.

Mr Sugden told the BBC helium and his woman were 'feeling precise confused' and 'had that pit successful your tummy of "oh my gosh, we've got it severely wrong"'.

Check-in unit were 'sympathetic' but 'very adamant' Mrs Sugden's passport would not beryllium accepted astatine Heathrow.

'Somebody came down, I'm guessing a work supervisor, and helium confirmed what they were saying,' helium added.

The mates said British Airways person apologised for the mistake and refunded the full outgo of their vacation with added compensation.